FAQ's

We’ve gathered some of the most common questions about Alopé swimwear. If you don’t find what you’re looking for, feel free to reach out.

1. What sizes do you offer?

We offer a range of sizes based on standard Australian sizing. Please check our Size Guide for detailed measurements to help you find your perfect fit.

2. How should I care for my swimwear?

To keep your Alopé swimwear looking fabulous:

• Rinse with cool water after each use.
• Hand wash with a gentle detergent.
• Avoid the dryer—lay flat to dry in the shade. For more tips, check our Swimwear Garment Care section.

3. Do you offer international shipping?

Yes. We proudly ship worldwide. Delivery times and costs vary based on your location. For more details, visit our Shipping and Delivery page.

4. What is your return and exchange policy?

We want you to love your swimwear! If you’re not completely satisfied, you can return or exchange unworn items within 14 days of receiving your order. A return must be processed through our portal within 14 days of receiving your swimwear. Please check our Returns and Exchanges policy for more info.

5. How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this to monitor your order’s journey right to your doorstep.

6. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us at hello@alope.com.au within 3 days of receiving your order. We’ll make it right as quickly as possible.

7. How can I contact customer service?

We’re here to help! You can reach our friendly customer service team at hello@alope.com.au. We’ll get back to you as soon as we can!

Thank you for being part of the Alopé community Sirens. We can’t wait to see you enjoying your swimwear.